Capital One
DLP Program Transformation: 24/7 Coverage and Post-Audit Infrastructure Overhaul
The Challenge
Capital One's DLP engineering function required 24/7 support coverage and post-audit infrastructure upgrades to meet compliance and operational excellence standards.
What I Was Asked to Do
Manage onboarding of round-the-clock DLP engineering support, refine post-audit infrastructure, and drive company-wide data security awareness.
How I Approached It
Developed comprehensive operational frameworks including runbooks and triage playbooks. Implemented Symantec DLP infrastructure upgrades aligned with ITIL best practices. Designed and delivered stakeholder training programs. Launched company-wide DLP awareness initiative to mitigate data breach risk.
The Outcome
Successfully established 24/7 DLP engineering support coverage. Enhanced incident response speeds post-audit. Created a proactive data management culture across the organization through systematic training and awareness programs.